Notification Templates

Notification messages sent to recipients are fully customizable with PerfectPass data fields including student name, ID, incident information, detention information, and school-defined custom data.

Using the Notifications Template editor you can easily create your own email or SMS notification message.

Notification concepts

Messages are sent to Recipients and/or Notification Groups when the incident is assigned
Notification Groups are comprised of Recipients
A notification template is needed before you can setup the Send a Notification Incident Action

The recipient may not receive the notification if the they did not subscribe to email alerts, or has replied STOP to SMS text alerts.

Access the Notification Templates editor by navigating to Discipline > Incidents then click Manage > Notification Templates.

Create a new notification template

These steps apply to both email and SMS notification templates. See further below for addition detail.

Click the Email or SMS tab in the Notification Templates screen
Enter the template name
Click the plus button to add it
Select the new template from the Template drop list then customize it
Click Done to save the template

Email

Information including student name, ID, incident information, detention information, and school-defined custom data can be added to email messages.

The email template editor lets you format the message using the toolbar icons or markdown.

SMS

Information including student name, ID, incident information, detention information, and school-defined custom data can be added to email messages.

SMS messages have a 160 character limit. Messages over this length will be broken into chunks.