Troubleshooting
You may experience a print issue that requires more information to be gathered. The steps below will help collect PrintManager debug logging information that can be shared with support.
1. Enable Debug Mode
Open VDS PrintManager
Click Help > Debug
Restart when prompted
To confirm debug mode is enabled:
Click Help and check if Debug has a checkmark next to it
2. Reproduce the Printing Issue
With debug mode enabled, attempt to reproduce the print issue
Once reproduced, you may disable debug mode by repeating the above steps
3. Collect Log Information
Open Event Viewer (Start menu > search for "Event Viewer")
Navigate to Windows Logs > Application
Under Actions, select "Filter Current Log"
In Event sources, select "Vds.PrintManagerService"
Click "Save Filtered Log File As"
Save the file to a known location
4. Submit Logs
Share the saved log file with the support technician who requested it.