Generate 2 Step Reset Code

Owned by Joe Large
Sept 18, 2023
1 min read

You may need to generate a 2 Step Reset Code for users when:

  • Make 2 Step Verification Mandatory is enabled, and the user has not enrolled a device within the 14-day grace period, and Allow Self Recovery is disabled.

  • A user has lost access to their 2FA device and Allow Self Recovery is disabled.

  1. Navigate to RapIDadmin > Users

  2. Select Actions > Generate 2 Step Reset Code

  3. A modal window will display the one time recovery code.

  4. Click Email to User and Close to send an email containing the code to the user, or click Copy and provide the code to the user by other means.

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