Login using 2FA

Owned by Joe Large
Oct 23, 2023
3 min read

Two-Factor Authentication (2FA) Login Process

For Enrolled Users: Users who have enrolled for 2FA will encounter an additional prompt at the login screen after they've entered their email and password. The prompt will request either an Authenticator App code or a Text Message code.

If you have not yet enrolled a device, please visit Enroll a 2FA device first, and then return to this page for the 2FA login process.

An authenticator or text message code will expire after 30 seconds.

Example 2 Step Verification

Enable Remember This Browser to save the authentication for 10 days. An IP address change or clearing cookies may cause the system to prompt for a new code.

Troubleshooting

Text Message users

  1. Text Message users may see an “Invalid Code” error. Click Resend Code to receive a new code.

  2. Not receiving an SMS text? You may have opened the “Email me a recovery code” link. Check your inbox for the recovery code.

Authenticator App users

  1. Authenticator App users may see an “Invalid Code” error. Wait for a new code to be generated by your authenticator app.

Temporary Account Lock

Submitting (6) invalid 2FA codes during the logon process will temporarily lock the account for a period of 5 minutes. The account will be automatically unlocked after 5 minutes has elapsed.

When a lockout occurs the user will receive an email informing them of the 5 minute lockout. The email includes a link to reset their password, which is recommended if the user believes the password has been compromised.

Recovery

If your code is not working, and you’ve enrolled multiple devices, click Try Another Device to select a different device.

If you’ve lost access to your enrolled device(s) use the Email me a recovery code link to re-gain access to your account.

Login using your email and password, then select the Email me a recovery code link.

An email will be sent to you containing the one time recovery code. We recommend copy/paste as the code contains a mix of uppercase and lowercase letters, numbers, and special characters.

Copy and paste the one time recovery code from email then click Verify.

After re-gaining access to your account you’ll need to remove the enrolled device(s) you no longer have access to and then enroll the new device(s). Visit Enroll a device for enrollment instructions.