Webcam Issues

If you're experiencing issues with your webcam while using EliteID, follow these steps:

1. Allow Camera Access
   When attempting to use a camera for the first time, your browser will prompt you to "Allow camera access." Ensure that you grant this permission.

2. Unblock Camera in Browser Settings
   If the camera is blocked, open your browser's settings and unblock the camera.

3. Unplug and Reconnect the Camera
   Try unplugging and reconnecting the camera device. You can also test the camera outside of EliteID to identify any hardware problems.

Canon Camera Issues

If you're using a Canon camera with EliteID, follow these steps to troubleshoot any issues:

1. Confirm Camera Power and Connectivity

   • Ensure that the camera is powered on.

   • Confirm that the camera is connected to Wi-Fi, and the Camera Control API (CCAPI) is enabled. Navigate to Wireless Settings > Camera Control API. If the state is "Disconnected," select "Connect," then visit the URL displayed from a web browser.

2. Check VDS Canon Capture Service
   Ensure that the VDS Canon Capture Service is running. You can check this by:

   1. Press the Windows key + R to open the Run dialog box.

   2. Type services.msc and press Enter.

   3. Find the "VDS PrintManager" service in the list

3. Verify IP Address Range
   Make sure that the Windows PC and the camera have IP addresses within the same subnet range to facilitate seamless communication.
   Example:

   • Windows PC IP address: 192.168.1.2

   • Camera IP address: 192.168.1.3