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Setup Canon Cameras for EliteID on Windows 11

Setup Canon Cameras for EliteID on Windows 11

Owned by Scott Colvin
Last updated: Mar 24, 2025

Purpose:

  • This document will walk you through the process of setting up the Canon camera for EliteID

Requirements:

  • You will need to download and install the VDS Canon Camera Service found here:

  • .Net will also need to be downloaded and installed: and

Process:

  • Install the above .Net installer

    • Once .Net is installed you will need to unzip and install the VDS Canon Camera Service by running the Installer.msi file

    • After the camera service is installed ensure the service is running by going to Start and typing Services <enter>

    • Look for the VDS Canon Camera Service – Status should be “Running” - If not then you may need to start it manually

      image-20250314-184609.png

    • Log into EliteID and go to Administration → Settings → Photos → Enable Canon Camera

      image-20250314-190222.png

    • Service Port needs to be 5001 as defaulted

    • Plug the Canon Camera into the local USB port

    • Turn on the camera and make sure to select a compatible setting such as P or A+

    • Now when you try to take photos you should see an option to grab an image from the Canon Camera

      image-20250314-194634.png
      image-20250314-195134.png
      You should see an option for your camera in the drop down

    • Select the camera and then Capture

      image-20250314-195823.png

    • From here you can edit the photo as you see fit.

 

Troubleshooting:

  • Error message when trying to install VDS Canon Camera Service:

    • Ensure you’re running the latest version of Windows 11 (Windows 10 or below is not supported)

      • Go to Windows Update by going to Start and type in Windows Update Settings → Check for Updates or if prompted a restart is needed then do so and come back here to check for updates until it says you’re up to date

    • Make sure you installed .Net as shown above under Requirements

  • Camera doesn’t appear in the drop down:

    • Make sure the USB cable is plugged in, there should be a dialogue box on the screen when the PC has detected the camera

      image-20250314-200116.png

    • If you don’t see this make sure the camera is compatible (see compatibility list:

    • Turn the camera off and then back on

    • Restart the VDS Canon Camera Service

      image-20250314-200442.png

    • Refresh EliteID in the browser

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