The Help & Support screen can be customized with your company’s technical support information.
By default when a user clicks on User Profile > Help & Support they will be directed to Vision Database’s Helpdesk portal for assistance.
Enabling custom support contact information will remove Vision’s Helpdesk search portal and the Support Chat feature from the application.
Formatting
The contact information screen uses markdown to format your information.
See https://commonmark.org/help/ for more details.
Example markdown
**ABC Technical Support** <br> Email: [support@abcco.co](mailto:support@abcco.co) <br> Phone: 555-555-1212 **Hours of Operation** <br> Monday - Friday <br> 8:30am - 5:30pm EST
Enable Custom Support Contact Information
If you do not find Customer Support in the navigation menu, you must first add the RapIDadmin-Administration:Customer Support feature to your dealer account’s Role.
Open RapIDadmin
Navigate to Administration > Customer Support
Enable the custom support contact information option
Enter markdown (see Formatting above)
Click Save
The user will now see your custom support contact information in Help & Support.
Disable Custom Support Contact Information
To return Help & Support to the default behavior follow the below steps.
Open RapIDadmin
Navigate to Administration > Customer Support
Disable the custom support contact information option
Click Save