Each customer you add to RapIDadmin will require at least one customer-level user account to access PerfectPass.
For example if the customer signs up for 5 licenses you can create all 5 yourself if you know their email, otherwise you can create the first then ask the customer to create the additional 4 user accounts.
Create a New Customer User
Login to RapIDadmin (click your username then Switch Applications > RapIDadmin)
Open Users
Click CREATE NEW USER
Set the Access Level to CUSTOMER
Click the Select a Customer search icon
Click SELECT on the customer
Click the Select a Tenant search icon
Enter the user's first and last name
Enter the user's unique email address
Open the Roles tab
Select one or more roles for the user
Click SAVE