RapIDadmin containsa listing of VDSapps subscriptions and assigned user licensesYour VDSapps subscription and user license assignments can be found at Subscriptions and Licensing > Subscriptions.
“Start Date” is the first day of the subscription period.
“End Date” is the last day of the subscription period.
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To access RapIDadmin select your user avatar > Switch Applications > RapIDadmin |
Navigate to Subscriptions and Licensing > Subscriptions
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Status can be Active, Cancelled, or Trialing.
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View assigned user licenses
Release a user license
Troubleshooting
When a user attempts to sign in to EliteID when no free user license is available an Unable to Acquire License message is shown.
To resolve the license issue ask the other user to sign out, or visit Release a user license to release the license for the user.
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Unable To Acquire License We were unable to acquire a user license for EliteID. If you believe you’ve received this message in error, please contact your system administrator. |
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See RapIDadmin Subscriptions & Licensing for additional instructions.https://vds.atlassian.net/wiki/spaces/EliteID/pages/2019459085/View+and+release+user+licenses#Release-a-user-license
Troubleshooting
See Licensing