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| Note |
|---|
Enabling custom support contact information will remove Vision’s Helpdesk search portal and the Support Chat feature from the application. |
Formatting
The contact information screen uses markdown to format your information.
See https://commonmark.org/help/ for more information.
Example markdown
| Code Block |
|---|
**ABC Technical Support**
<br>
Email: [support@abcco.co](mailto:support@abcco.co)
<br>
Phone: 555-555-1212
**Hours of Operation**
<br>
Monday - Friday
<br>
8:30am - 5:30pm EST |
...
Enable Custom Support Contact Information
| Info |
|---|
If you do not find Customer Support in the navigation menu, you must first add the Administration:Customer Support feature to your dealer account’s Role. |
Open RapIDadmin
Navigate to Administration > Customer Support
Disable the custom support contact information option
Click Save
Example markdown
The user will now see your custom support contact information in Help & Support.
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Disable Custom Support Contact Information
To return Help & Support to the default behavior follow the below steps.
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