Users

There are two types of user accounts: Dealer and Customer.

Dealer

Dealer level accounts offer additional benefits to help manage tenants.

• Use Login as this user to impersonate a Customer user. This allows you to quickly login to the customer’s Tenant environment to make settings changes and help users resolve support issues.

• Use your dealer-level account to create, edit, and delete Customers, Tenants, and Users.

• Personalize Help & Support with custom support contact information.

To create a dealer level account refer to the below instructions.

Customer

Customer level accounts provide access to the cloud applications and printing service.

• Access Vision Database https://www.vdsapps.com cloud applications

• VDS PrintManager utility uses a Customer level account to enable cloud-printing.

To create a Customer level account refer to the below instructions.

Create a Dealer Access Level User

Refer to the below steps. Follow the same process except choose the DEALER Access Level.

Create a Customer Access Level User

Login to RapIDadmin (click your username then Switch Applications > RapIDadmin)

Open Users

Click CREATE NEW USER

Set the Access Level to CUSTOMER

Click the Select a Customer search icon

Click SELECT on the customer

Click the Select a Tenant search icon

Enter the user's first and last name

Enter the user's unique email address

Open the Roles tab

Select one or more roles for the user

Click SAVE