Incident Response Plan

1. Purpose

The purpose of this Incident Response Plan is to establish a structured approach for identifying, responding to, and recovering from information security incidents in a timely and effective manner.

2. Scope

This plan applies to all information assets, systems, and personnel within Vision Database Systems. It covers incidents such as data breaches, malware infections, unauthorized access, and other security events that may impact the confidentiality, integrity, or availability of company information.

3. Incident Response Team

3.1 Team Structure

• The Incident Response Team (IRT) shall consist of representatives from key departments and personnel, including Principal Engineer, Director of Sales, Director of Operations, Customer Support & Engineering Teams, and Legal.

• The IRT shall be led by the Principal Engineer or a designated Incident Response Coordinator.

3.2 Roles and Responsibilities

• The IRT shall be responsible for investigating, containing, eradicating, and recovering from security incidents.

• Each team member shall have specific roles and responsibilities based on their expertise and department.

4. Incident Handling Process

4.1 Preparation

• The IRT shall develop and maintain an incident classification matrix to categorize incidents based on their severity and potential impact.

• The IRT shall establish communication channels and contact lists for internal and external stakeholders, including law enforcement and regulatory agencies.

• The IRT shall conduct regular training and simulations to ensure readiness and familiarity with incident response procedures.

4.2 Detection and Analysis

• Potential incidents shall be reported to the IRT through designated channels, such as a security hotline or email address.

• The IRT shall assess the reported incident to determine its scope, severity, and potential impact.

• The IRT shall gather and preserve evidence in accordance with legal and forensic requirements.

4.3 Containment, Eradication, and Recovery

• The IRT shall take immediate action to contain the incident and prevent further damage or unauthorized access.

• The IRT shall identify and eradicate the root cause of the incident, such as removing malware or patching vulnerabilities.

• The IRT shall restore affected systems and data to their pre-incident state, using backups or other recovery methods as necessary.

4.4 Post-Incident Activities

• The IRT shall conduct a post-incident review to identify lessons learned and areas for improvement.

• The IRT shall prepare an incident report, including a timeline of events, root cause analysis, and recommended preventive measures.

• The IRT shall communicate the incident and its resolution to relevant stakeholders, such as senior management, customers, and regulators, as appropriate.

5. Incident Classification and Notification

5.1 Incident Classification

• Incidents shall be classified based on their severity and potential impact, using the established incident classification matrix.

• Classification levels may include low, medium, high, and critical, depending on the extent of the incident and the sensitivity of the affected information.

5.2 Notification Procedures

• The IRT shall notify relevant stakeholders of the incident based on its classification level and the established communication plan. The target notification timeline is within 24-48 hours of incident resolution.

• Notifications may include internal stakeholders, such as senior management and legal counsel, as well as external stakeholders, such as customers, regulators, and law enforcement, as required by applicable laws and regulations.

• Notifications will primarily be communicated by email, however more direct communications may be enacted dependent on classification level.

6. Plan Maintenance and Testing

6.1 Plan Review and Update

• The Incident Response Plan shall be reviewed and updated annually or as needed to ensure its effectiveness and alignment with business requirements and industry best practices.

6.2 Plan Testing

• The IRT shall conduct regular tabletop exercises and simulations to test the Incident Response Plan and identify areas for improvement.

• Lessons learned from testing shall be incorporated into the plan as appropriate.

Revision History